Shipping & Returns
Shipping Policy
General Shipping Information
Thank you for your purchase! We strive to ensure that all orders are processed and shipped promptly. Below is an outline of our shipping policy:
Processing Time
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Standard Items: For items that are not custom-made, we aim to process and ship orders within [X] business days. You will receive a notification with tracking information once your order has shipped.
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Custom Orders: Custom orders are made to your specifications. As such, there is no standard time frame for processing. Each custom order will be handled in the order it is received, but please be aware that processing times can vary. We will update you on the status of your custom order as it progresses.
Shipping Time
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Shipping Methods: We offer various shipping options at checkout. The shipping time will depend on the method selected and your location.
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Delivery Estimates: Delivery times are estimated and not guaranteed. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.
Completion and Shipping of Custom Orders
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Order Completion: Custom orders will be shipped once they are complete. Due to the nature of custom work, we do not offer standard time frames. Please be patient as we work on creating your unique item.
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Updates: We will notify you when your custom order is complete and ready to ship. If you have any questions or need updates on the status of your order, please feel free to contact us.
Shipping Costs
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Charges: Shipping costs are calculated based on the weight of the package, shipping method selected, and delivery location. You will see the shipping charges during checkout.
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International Shipping: For international orders, please note that additional customs fees, taxes, or duties may apply and are the responsibility of the buyer.
Return & Exchange Policy
General Policy
Thank you for shopping with us! We offer a 30-day return period for products. Please review our policy below to ensure a smooth return or exchange process.
Returns
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Eligibility: You may return most products within 14 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.
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Non-Returnable Items: Custom work and items marked as final sale are not eligible for return. Please check the product description carefully before purchasing.
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All custom work is made to your specifications and cannot be returned or exchanged. Please double-check all details and specifications before finalizing your order.
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Issues with Custom Orders: If you experience any issues with your custom order, please reach out to us as soon as possible. We will review your case and address any concerns in accordance with our policy.
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Return Process: To initiate a return, please contact our customer service team at customleathersplus@gmail.com for a Return Authorization Number (RAN). Returns without an RAN may not be processed.
Exchanges
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Eligibility: You may exchange eligible items within 14 days of receipt. Exchanges are subject to product availability.
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Exchange Process: Contact our customer service team to arrange an exchange and receive instructions. You may need to return the original item before the new item is sent.
Refunds
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Processing Time: Refunds will be processed within 7-10 business days after we receive your returned item. The refund will be issued to the original payment method.
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Shipping Costs: Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the return is due to an error on our part or a defective product.
Damaged or Defective Items
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Notification: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and offer a replacement.
Contact Us
If you have any questions or need assistance with an order, please contact our customer service team at customleathersplus@gmail.com or 262-745-1640. We’re here to help!